GEOX Support
Need help with GEOX? Contact us and we will respond as soon as we can.
Email: support@geoxapi.dev
Frequently asked questions
How do I restore my subscription?
Open GEOX → Paywall → Restore. Make sure you are signed in with the same GEOX account and use the Apple ID that purchased the subscription.
How do I cancel my subscription?
On iPhone: Settings → Apple ID → Subscriptions → GEOX → Cancel Subscription.
How do I delete my account?
In the app: Settings → Delete account. This removes your data from our servers subject to legal retention requirements.
Background location is not working
Allow Location → Always in iOS Settings for GEOX, disable Low Power Mode restrictions, and ensure sharing is not paused in the app.